Frequently Asked Questions
Everything you need to know about shopping at The Optic Shop
How do I know if a frame will fit my face?
We provide detailed measurements (lens width, bridge width, and temple length) on every product page. You can compare these to your current glasses or use our virtual try-on tool to see how they look on your face.
What is your return policy for prescription eyewear?
We offer a 30-day hassle-free return policy. If you are not completely satisfied with your frames or if there is an issue with your prescription, you can return them for a full refund or a one-time exchange.
How long does shipping take for prescription orders?
Standard shipping typically takes 7-10 business days. This includes the time needed for our optical lab to precision-craft your lenses and perform a final quality check before dispatch.
Do you offer international shipping?
Yes, we ship to over 50 countries worldwide. International shipping rates and delivery times vary by location and will be calculated at checkout.
Can I use my vision insurance to pay for my glasses?
While we are an out-of-network provider for most insurance companies, we provide a detailed itemized receipt with every order that you can submit to your provider for reimbursement.
What kind of lens coatings do you provide?
All our lenses come standard with anti-reflective, scratch-resistant, and UV-protective coatings at no extra cost. We also offer premium upgrades like blue-light filtering and light-responsive transitions.